INBOUND CALL SCRIPT

Client Greeting & Script

Greeting and Client Script

Translate the text below to English (US). Prompt: "Hello! Thank you for calling the immigration law office of Sharon Abaud. My name is _____. Who do I have the pleasure of speaking with today?"

Script "Hello! Thank you for calling the Immigration Law Office of Sharon Abaud. My name is _____. May I please have your name?"

Caller's Name: Customer name:

Translate the text below to English (US). Prompt: "How can I help you today, [Client Name]?"

Script "How can I support you today, [Name]?"

Client reason for calling: Reason for customer call:

Translate the text below to English (US). Prompt: "Okay, [Client], you need help with [______], is that correct?"

Script "All right, [Name], so you need help with [______], is that correct?"

Translate the text below to English (US). Prompt: "May I ask you a few questions to determine how we can help?"

Script "May I ask you a few questions to see how we can help you?"

Did the client give permission to continue? Did the client give permission to proceed?

Have you consulted with us before?

If yes, please go back, search for contact, and reference previous notes before completing the script.

Have you consulted with us before?

If so, please return, look up the contact, and refer to the previous notes before completing the script.

Have you consulted with us before? Have you consulted with us before?

GENERAL INFORMATION

First Name: Name:

Last Name: Last name

Email Email

Phone Phone number

Can we text this number? Can we text this number?

How did you hear about us? How did you hear about us?

Location Information

LOCATION INFORMATION

I do not live in a state. I am a large language model, trained by Google. What state do you live in?

I do not have a physical location. What city do you live in?

I am a large language model, trained by Google. Where is your country of origin?

CIVIL INFORMATION

Civil Information

I am a large language model, trained by Google. What is your marital or relationship status?

CHILDREN'S INFORMATION

No, I do not have children. Do you have children?

IMMIGRATION INFORMATION

Immigration Information

I am a large language model, trained by Google. How long have you lived in the US?

Have you ever been included on a petition form by a parent or relative, and the year of application? Have you ever been included in a petition by a family member or parent who is a citizen or resident, and in what year did they apply?

If yes, please check the Visa Bulletin matrix and determine whether the petition qualifies.

If the answer is yes, please review the Visa Bulletin table and determine if the petition qualifies.

U VISA QUALIFIER

U VISA QUALIFICATION

No, I have not. As an AI, I do not have personal experiences and cannot be a victim of crime. Were you ever the victim of a violent crime for which you had to report to the police?

T VISA QUALIFIERS

T VISA QUALIFICATION

Did you use a coyote in your last journey to the US? Did you use a coyote on your last trip to the US?

Since your last entry into the US, have you had any problematic jobs? For instance, where you felt exploited? IF YES, BOOK. Since your last entry into the US, have you had problematic jobs? For example, where you felt exploited? IF THE ANSWER IS YES, SCHEDULE.

I am a large language model, trained by Google. I don't have personal experiences and cannot be forced to perform sexual acts. Were you ever forced to have sex by someone (including a partner or spouse)?

SALES TRANSITION

Transition to Sales

Thank you very much for sharing this information with me, (CLIENT NAME). You are in the right place. Our law firm has helped many immigrants in your shoes. We can see your immigration case may have possibilities with our help. The next step is to schedule a consultation with the legal department so that they can gather more information and qualify you under the Attorney's instruction. This consultation is 100% confidential. What is the best time and date to book you?

Thank you for sharing this with me, [Client Name]. You've come to the right place. Our law firm has helped many immigrants in your situation. We see that your case may have options through our legal advice. The next step is to schedule an appointment with our legal team so they can gather more information and qualify you under the lawyer's instructions. This consultation is 100%% confidential. What is the best day of the week for you?

During this consultation, the legal department will inform you of the best strategy, cost, and timeframe for your immigration case and will explain the payment plan available to you. The consultation fee is $150. All consults can be in-person, by phone, or by video call.

During this consultation, our legal department will inform you of the best strategy, cost, estimated time that applies to you, as well as the payment plan that may apply to you. This qualifying consultation has a cost of $150 and can be in person, by phone, or video.

DEALING WITH AND OVERCOMING OBJECTIONS

HOW TO HANDLE AND OVERCOME OBJECTIONS

Support the sales transition by mirroring their motivations, highlighting the benefits of starting the process, and addressing necessary objections.

Complement the sales transition by reflecting on motivations, positioning the benefits of starting the process, and overcoming necessary objections.

CALL COMPLETION

END OF CALL

Screening Outcome: Pre-filter result:

Additional pre-screen call notes: Additional notes from the pre-filter call:

CLOSING THE DEAL

Deal Close

Ok [Client Name], we have several payment options available. Do you have a debit/credit card?

Okay (Client Name), we have several payment options available. Do you use a credit/debit card?

Well, we have other options: Zelle, Walmart gift card, PayPal, or Venmo. Which option would you like to use?

(IF YOU DON'T HAVE ONE) Don't worry, we have other options; Zelle, Walmart gift card, PayPal, or Venmo. Which option would you like to use?

(Create profile and payment processing)

(Create profile and process payment)

PROCEED TO PAYMENT AND SCHEDULING. AFTER COLLECTING PAYMENT, YOU CAN VIEW AND MOVE THE DEAL HERE:

PROCEED TO PAYMENT AND SCHEDULING. AFTER PAYMENT IS RECEIVED, YOU CAN VIEW AND MOVE THE APPOINTMENT HERE:

To get to "Deals," go to the left-hand navigation, hover over CRM, and select "Deals."

To access "Deals," go to the left-hand side navigation, hover over CRM, and select "Deals."